Privacy Policy

Last updated: October 16, 2026

SunAura Thermal (“we”, “our”, or “us”), operated by Qingdao Nuanhui New Energy Technology Co., Ltd., is committed to protecting your privacy. This Privacy Policy explains what information we collect through our website sunaura.ltd, how we use and safeguard it, and the choices you have. It applies to all visitors, buyers, and business partners worldwide, including users in the EU/EEA (GDPR) and California (CCPA/CPRA).

1. Information We Collect

We collect information in three categories:

Personal Data you provide — name, company, email address, phone/WhatsApp number, country, and message content when you fill in our contact, quote, or OEM/ODM inquiry forms.
Usage Data — IP address, browser type and version, device type, pages visited, time spent, referring URL, and approximate location, collected automatically.
Cookies and similar technologies — see Section 6 below.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries, quotations, and technical questions
Provide pre-sales, OEM/ODM, and after-sales support
Process orders, samples, and logistics coordination
Improve our website content, layout, and product information
Send marketing communications only with your explicit consent (opt-out available at any time)
Meet legal, tax, and export-compliance obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal bases for processing your data are: (a) performance of a contract or pre-contractual steps at your request, (b) our legitimate interest in operating our business and answering enquiries, and (c) your consent, where required, which you may withdraw at any time.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal data. We only share data with:

Service providers who help operate this website (hosting, email, analytics, CRM) under data-processing agreements
Freight forwarders, banks, and customs agents strictly as needed to complete export transactions you initiate
Authorities where disclosure is required by applicable law

5. International Data Transfers

As a global exporter from Qingdao, China, your data may be processed by our service providers in China, the EU, and the United States. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) to protect your data.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, analyze traffic, and improve the user experience. Cookies we may use include:

Essential cookies — required for the website to function (e.g., language selection, security tokens)
Analytics cookies — to understand aggregate visitor behaviour (e.g., page views, referrers)
Marketing cookies — only with your consent, to measure the effectiveness of our campaigns

You can control or delete cookies through your browser settings. Disabling essential cookies may affect website functionality.

7. Data Retention

We keep inquiry and order data only as long as necessary for the purposes above or as required by law (typically up to 7 years for export and tax records). Analytics and usage data are aggregated or anonymised where possible.

8. Your Rights (GDPR & CCPA)

Subject to applicable law, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete your data (“right to be forgotten”)
Restrict or object to processing, including marketing
Data portability, where technically feasible
Opt out of the sale or sharing of personal data (we do not sell data; California residents may submit a “Do Not Sell My Personal Information” request)
Lodge a complaint with your local data-protection authority

To exercise any of these rights, contact us using the details in Section 14. We will respond within 30 days.

9. Data Security

We apply appropriate technical and organisational measures — including HTTPS encryption, access controls, and regular security reviews — to protect your data against unauthorised access, alteration, or loss. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website and products are intended for business and adult use. We do not knowingly collect data from children under 16. If you believe a child has provided us personal data, please contact us and we will delete it.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., logistics trackers, payment processors). We are not responsible for the privacy practices of those websites; we encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates the latest revision. Material changes will be highlighted on this page. Continued use of the website after changes constitutes acceptance of the revised policy.

13. Governing Law

This Privacy Policy is governed by the laws of the People’s Republic of China, without prejudice to mandatory rights granted to you under your local data-protection legislation.

14. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: [email protected]
Website: https://www.sunaura.ltd/contact-us/
Company: Qingdao Nuanhui New Energy Technology Co., Ltd., Qingdao, China

Related: Terms of Service